The Family Liaison Office (FLO) has contracted with behavioral health care provider MHN to enhance access to support services for Department of State employees and their families during unaccompanied tours (UT) of service. Those eligible include direct-hire employees on permanent change of station assignment and long-term TDYers to unaccompanied posts and their family members. The program includes a customized Web portal, online training, 24/7 call-center support, and face-to-face counseling.

(800) 213-5811

TDD: (800) 327-0801

Visit us at:

company code: unaccompaniedtour

All contact with MHN is strictly confidential and maintained as required by law.

Features of the program include:

· A customized web portal, also available in Spanish, with articles on a variety of emotional health topics, including coping with separation, maintaining bonds with children, and communicating at a distance. The portal also contains online multimedia programs with self-assessment and self-help tools for dealing with stress, anxiety, and depression.

· Online training sessions held throughout the year for employees and their families on stress management, effective communication practices, and other topics.

· Licensed clinicians at the MHN call center for 24/7 telephonic assessments, referrals, and emergency consultation to those who are separated by service at an unaccompanied post. This service is available in over 160 languages.

· Confidential, limited face-to-face clinical consultations are available to EFMs and MOHs throughout the United States. There are no co-payments, deductibles, or co-insurance payments and users will not be liable for any fees covered by the contract.

Questions? Contact FLO's Unaccompanied Tours Support Office at Employees are asked to please share this information with their family members.